Cookie Policy

1. What Are Cookies?

Cookies are small text files placed on your device by the websites you visit. They are widely used to make websites work, or work more efficiently, and to provide information to the site owners. Similar technologies include local storage, session storage and pixel tags; in this policy we refer to all of them as "cookies" for convenience.

2. How We Use Cookies

The Palm Resort, Bhilwara website uses cookies to keep the site secure, remember choices you have made (such as your cookie consent), and — only where you allow it — to understand how visitors use the site and to show you relevant information elsewhere online. We do not sell your personal data.

When you first arrive on the site, our consent banner asks you to choose which categories you are happy with. Strictly necessary cookies are always active; all other categories are off by default and load only after you opt in.

3. Categories of Cookies We Use

Category	Purpose	Examples
Strictly Necessary	Required for the site to function — page navigation, the booking widget and remembering your cookie consent choice.	Consent record in local storage; session cookies set by the booking engine.
Functional	Remember preferences that improve your experience on return visits, such as the last property section you viewed.	Small preference flags in local storage.
Analytics	Help us understand, in aggregate and without identifying you, which pages guests engage with most, so that we can improve the site.	Anonymous session and device identifiers.
Marketing	Allow us and trusted partners to show you relevant offers from The Palm Resort, Bhilwara on other websites you visit.	Advertising and re-marketing identifiers from partners you have explicitly consented to.

4. Third-Party Services on This Site

Some pages embed content from other providers. Where you have consented, these providers may set their own cookies, which are governed by their own privacy policies:

• Simplotel — the booking engine powering "Book Now". Sets session cookies required to complete a reservation.
• Google Maps — used on the Location page to display our position near Harni Mahadev Mandir. May set cookies when you interact with the map.
• Google Fonts — used to serve the typefaces you see across the site.
• Social platforms — links to our Facebook page and TripAdvisor profile. Cookies from those platforms are only set if you click through.

5. Your Choices

You can change your preferences at any time.

You can also manage cookies directly in your browser settings — most browsers let you view, delete and block cookies for any website. Please note that disabling strictly necessary cookies may prevent parts of this site from working correctly.

6. Your Rights under the GDPR

If you access this site from the European Economic Area or the United Kingdom, the GDPR gives you the following rights in respect of your personal data:

• The right to be informed about how your data is used (this policy).
• The right of access to the personal data we hold about you.
• The right to rectification of inaccurate data.
• The right to erasure ("right to be forgotten") in certain circumstances.
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time, without affecting prior lawful processing.
• The right to lodge a complaint with your local supervisory authority.

7. Your Rights under India's DPDP Act, 2023

For visitors in India, the Digital Personal Data Protection Act, 2023 gives you the following rights as a Data Principal in respect of personal data processed by The Palm Resort, Bhilwara as Data Fiduciary:

• The right to access a summary of the personal data being processed and the processing activities undertaken.
• The right to correction, completion, updating and erasure of your personal data.
• The right to nominate another person to exercise your rights in the event of incapacity or death.
• The right of grievance redressal through the channels listed below, before approaching the Data Protection Board of India.
• The right to withdraw consent as easily as it was given.

8. Legal Basis for Processing

We rely on the following legal bases for processing personal data collected through cookies:

• Consent — for functional, analytics and marketing cookies. You choose whether to allow these and can withdraw consent at any time.
• Legitimate interests — for a very limited set of strictly necessary cookies that keep the site secure and functional.
• Contractual necessity — for cookies set by the booking engine when you are completing a reservation.

9. Data Retention

Your cookie preference is stored for 12 months, after which we will ask you again. Other cookies have varying lifespans — session cookies are deleted when you close the browser, while persistent cookies typically last from a few days to a year.

10. Contact and Grievance Redressal

If you have any questions about this Cookie Policy, wish to exercise any of the rights listed above, or have a grievance regarding the processing of your personal data, please contact us:

• The Palm Resort, Bhilwara — Near Harni Mahadev Mandir, Mangrop Road, Bhilwara, Rajasthan 311001, India
• Email: sumitsurana@yahoo.com
• Telephone: +91 94 1401 4998

We will acknowledge your request within a reasonable period and respond within the timelines set out by applicable law.

11. Updates to this Policy

We may update this Cookie Policy from time to time to reflect changes in the services we use or in legal requirements. When we do, we will revise the "Last updated" date at the top of this page and, where the changes are significant, ask you to review your consent again through the banner.